Job Responsibilities
1. Customer docking and demand management: Docking with market side customer resources, accurately grasping customer needs, promoting the characteristics and application cases of electric actuator products in detail, and driving the sales process. Timely follow up on product usage and demand changes, build and maintain good customer relationships, and assist in repeat purchases and long-term cooperation.
2. Scheme customization and sales assistance: Based on customer needs and actual working conditions, preliminarily evaluate the rationality and feasibility, translate it into R&D language and import it, and jointly design a personalized electric claw application scheme with the R&D department. Assist the sales team in formulating strategies and quotations, participate in business negotiations, provide technical support, highlight the value of products and solutions, and promote order fulfillment.
3. Product display and training implementation: Conduct on-site or online demonstrations and Q&A sessions for customers on electric claw products, proficiently operate and demonstrate performance advantages, and enhance customer purchasing confidence. Provide training for customer technical and operational personnel, including product principles, operation, and maintenance, to ensure customers use and maintain the product correctly and improve its effectiveness.
4. Order management and delivery coordination: Follow up on order execution throughout the process, collaborate with production, logistics, and other departments to solve technical and delivery issues, and ensure timely and high-quality delivery of orders. Handle order delivery related documents and procedures, such as contracts, shipping notices, and invoice transactions, to ensure smooth and compliant transaction processes.
5. After sales maintenance and problem feedback: Quickly respond to customer after-sales issues, promptly handle faults through remote or on-site means, reduce product adverse effects, and ensure customer production continuity. Thoroughly record and analyze after-sales issues, summarize root causes and patterns, provide feedback to the R&D and production departments, provide support for product optimization and improvement, and promote continuous improvement of the company's products and services.
6. Market monitoring and information transmission: closely monitor the dynamics, technological trends, and competitive situation of the electric claw industry, regularly collect and organize intelligence, and provide reference for the company's market decision-making and research and development direction. Timely convey customer needs, opinions, and market feedback within the company, promote cross departmental collaboration, and drive innovative development of products and services.

Qualification
1. Educational background: College degree or above, with priority given to majors in mechanical engineering, automation, electrical engineering, and related fields.
2. Work experience: 1 year of pre-sales and after-sales experience in electric fixtures or automation equipment. Industry experience in electric fixtures or other types of end effectors, robots, etc. is preferred.
3. Familiar with the working conditions and scenarios of industrial automation production lines, proficient in robotic arms PLC、 I have a certain understanding of various sensors. Proficient in the mechanical structure, electrical control, and motion algorithms of electric fixtures is preferred.
4. Familiar with the basic operations of 2D/3D software such as CAD and SolidWorks, and able to understand schematic diagrams; Proficient in using Office software to write technical documents and reports.
5. Excellent communication and listening skills, able to clearly promote product solutions, answer questions, handle complaints, and establish good relationships with diverse customers.
6. Clear logic, quick diagnosis of electric claw faults and development of solutions, calm response to complex technologies and unexpected situations, ensuring customer production.
7. Customer centered, with a strong sense of service and responsibility, proactively providing high-quality services, focusing on customer satisfaction, and shaping the company's brand.
8. Skilled in collaborating with multiple departments, sharing experience and knowledge, improving team business skills, and jointly achieving company goals.
9. Strong interest and learning motivation in new technologies and knowledge, continuous attention to industry trends, proactive learning and self-improvement, empowering the company's development.